Terms & Conditions

Introduction

This Privacy Policy explains how EOS ("we," "us," "our") collects, uses, and protects your data in compliance with applicable data protection regulations. By using our website or services, you agree to the practices described in this policy.

1. Age Requirements

• EU/UK users must be at least 16 years old to access our services.
• Non-EU/UK users must be at least 13 years old to access our services.

2. Information We Collect

We collect specific information necessary to provide and secure our services:

• IP Addresses: Used to secure our platform, prevent fraud, and verify user locations.
• Account Information: Usernames and profile details. We encourage users to maintain anonymity by avoiding personal identifiers such as real names or social media handles.
• Technical Data: Hardware identifiers (HWID) and device information for software security and preventing unauthorized access.
• Usage Data: Login timestamps, activity logs, and software usage patterns to provide technical support and monitor account security.

3. How We Use Your Data

• Service Delivery: IP addresses and hardware IDs help us secure your account, prevent fraud, and ensure compliance with our terms.
• Technical Support: Usage logs and technical information help us troubleshoot issues and improve our services.
• Account Security: Device information and IP addresses help protect your account from unauthorized access and sharing.

4. Data Storage and Security

• Your data is stored securely on encrypted servers in compliance with data protection standards.
• Personal information is retained for up to 7 years for legal and operational purposes, unless you request deletion.
• Website backups are maintained securely for up to 6 months for recovery purposes only and are never sold or shared externally.

5. Data Access and Privacy

• Authorized staff may access IP addresses associated with posts, registrations, and recent activity.
• Administrative personnel may access IP addresses and email addresses linked to user accounts.
• All data access is strictly monitored and protected to prevent misuse.

6. Your Rights

If you are located in the EU or UK, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data once every 30 days.
• Correction: Update or correct inaccurate information through your account settings.
• Deletion: Request deletion of your data. Note that if you have forum posts or other public contributions, complete deletion may be limited to anonymization to preserve platform integrity.
• Data Portability: Request a downloadable copy of your data once every 30 days.
• Withdraw Consent: You may withdraw consent for data processing at any time, though this may limit access to certain services.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users and maintain login sessions.
• Protect accounts and prevent fraudulent activity.
• Analyze site performance and improve user experience.
• Remember user preferences and settings.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

8. Third-Party Disclosure

We do not sell or rent your personal data to third parties. Limited third-party access may be granted to essential service providers (such as hosting providers) who are bound by strict confidentiality agreements and data protection standards.

9. Data Retention

• User data is securely retained for up to 7 years in accordance with legal and operational requirements.
• Backup data is stored for a maximum of 6 months and used exclusively for recovery purposes.

10. International Data Transfers

In cases where international data transfers are necessary, we ensure compliance with data protection standards through appropriate safeguards such as Standard Contractual Clauses.

11. User Responsibilities

By using our services, you agree to:

• Avoid posting personally identifiable information about yourself or others.
• Maintain anonymity and refrain from disclosing sensitive personal details publicly.
• Notify EOS immediately if you suspect unauthorized account access or data breaches.

12. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Governing Law

This Privacy Policy is governed by and interpreted in accordance with applicable data protection laws and regulations.

14. Contact Us

If you have questions, concerns, or wish to exercise your data protection rights, please contact us through our official website or Discord server.